Terms and Conditions

Website Images

The images on this website are for reference only and the colours are not an exact likeness of the finished colour, this needs to be taken into consideration while viewing


Ordering

To place an order, or to discuss your ideas, please contact us by email, or by telephone + 44 (0)1953 456 658

If you can′t find exactly what you are looking for on my site, or you have found something you like, but want different dimensions, then please contact me to discuss your ideas. I will respond to all emails on a daily basis, including weekends.


Payment

• I will only ask for a 50% deposit to confirm your order, with the balance due on or near delivery.
• Your deposit can be paid either by cheque or Credit/Debit card (via Paypal)
• If you opt to pay by cheque, the remaining 50% payment on your order will be required 10 days before delivery. If you prefer we accept cash on day of delivery.
• Your order is confirmed once payment of the deposit has cleared.
• We will then send you a written/email receipt of your payment.

Current Lead times

• All our furniture is handmade to order. There are periods throughout the year where there will be a stock availability of a small range, otherwise you will be advised on ordering.

Delivery

• We are able to deliver to the UK, Europe and International. (price included when quoted)
• DELIVERY IS FREE for postcodes within Norfolk.
• My aim is to deliver as quickly as possible. I always try to deliver at a time to suit you. This includes evenings and weekends where this is possible.
• I will check your furniture before delivery to ensure it reaches you in excellent condition.
• Where possible I will install your furniture in a room of your choice. There is no charge for this service.
• If you accept a delivery date that you subsequently cannot meet, please let me know within 7 days or a re-delivery charge may apply.
• Please be aware that if you wish to amend your order that it may result in a delay.
• I regret that I am not able to dispose of furniture that you are replacing.
• I cannot accept responsibility for goods that are delayed due to circumstances that are beyond my control (Transport strikes, bad weather etc). This is very rare but can happen occasionally and can interfere with delivery schedules.
• I would appreciate it if you would inform me of any problems with vehicle access or parking to ensure smooth delivery of your furniture.

Measuring Up for larger items

• It is very important that you measure carefully where your furniture is going to go.
• Narrow doorways, staircases and tight corners can make it impossible to deliver your order.
• Please check these details carefully in advance of placing your order since we cannot issue refunds if I deliver the items and cannot transport them to your desired location, or that they do not fit!

Guarantees and Refunds

• Handmade furniture is unique, as such; colouring and grain patterns will vary from piece to piece, with no two pieces being exactly the same.
• Furniture is affected by heat and moisture. A hot dry environment will cause wood to shrink, whilst a damp environment will cause it to swell. Knots, cracks, drying shakes and movement are inherent characteristics of natural timber and are not considered a fault in the wood or the workmanship. Bob′s miniatures cannot be held responsible for movement in your furniture caused by exposure to extremes of temperature, such as next to a radiator or exposed to direct sunlight or by an unnaturally dry atmosphere caused by under-floor heating.
• We cannot offer any guarantees or refunds for furniture that has been damaged due to exposure to sunlight or changes in temperature, furniture that has been dismantled, damaged in transit or warped due to uneven floors after the customer has taken receipt of the goods.
• Care has been taken to ensure that all dimension on this website are as accurate as possible.
• Bob′s miniatures does, and will always comply with the Distance Selling Regulations.

Cancellation of Orders

• An order can be cancelled up to 7 days from the point of order for a full refund of the deposit.
• Orders cancelled 7 to 21 days after point of order will be subject to a 50% refund of the deposit placed.
• Due to the bespoke nature of this business and because our furniture is made entirely to your specifications and not from stock, once this cancellation period has elapsed it will not be possible to cancel the order or return the furniture after delivery unless there is a genuine fault.